Frequently Asked Questions
Q: What forms of payment do you accept?
A: You can check out using Paypal of Square
A: You can check out using Paypal of Square
Q: What is your privacy policy?
A: I do not share or sell any personal information, ever!
A: I do not share or sell any personal information, ever!
Q: How do I purchase something online?
A: If you’d like to purchase something click the “add to cart” button. The cart system will walk you through the process; it’s quite painless. However, if you have any questions, fill out the contact form and I will get back to you.
A: If you’d like to purchase something click the “add to cart” button. The cart system will walk you through the process; it’s quite painless. However, if you have any questions, fill out the contact form and I will get back to you.
Q: How will I know my order went through, will I receive and email confirmation?
A: Yes. You will receive and email confirmation that will list everything you’ve ordered as well as all of the costs associated with your order. If you have any issues please contact me as soon as possible.
A: Yes. You will receive and email confirmation that will list everything you’ve ordered as well as all of the costs associated with your order. If you have any issues please contact me as soon as possible.
Q: I forgot to apply a sale code at check out. Can still I apply the discount?
A: Send me an message using the contact form and I will gladly reimburse you the sale amount.
A: Send me an message using the contact form and I will gladly reimburse you the sale amount.
Q: Can I change or cancel my order?
A: Email or call me as soon as possible and I will take care of it: (734)756-6726. Please note, orders are shipped 24-48 hours after they are placed; it may not always be possible to cancel.
A: Email or call me as soon as possible and I will take care of it: (734)756-6726. Please note, orders are shipped 24-48 hours after they are placed; it may not always be possible to cancel.
Q: I want to return my purchase, what do I do?
A: If you're not happy, I'm not happy. If you intend to make a return, please contact me to make arrangements. I offer a 30 day full refund on returns minus the cost of packing and shipping fees.
A: If you're not happy, I'm not happy. If you intend to make a return, please contact me to make arrangements. I offer a 30 day full refund on returns minus the cost of packing and shipping fees.
Q: How long will it take to receive my order?
A: Orders ship out 24-48 hours after ordering. Depending on your location and shipping carrier you should receive your order in 3-7 days. Expect a little longer if you live in Canada.
A: Orders ship out 24-48 hours after ordering. Depending on your location and shipping carrier you should receive your order in 3-7 days. Expect a little longer if you live in Canada.
Q: Can you ship to a different address than my billing address?
A: Yes! Just make sure you note the change in the billing and shipping portion of your checkout process. Please feel free to contact me if you have questions.
A: Yes! Just make sure you note the change in the billing and shipping portion of your checkout process. Please feel free to contact me if you have questions.
Q: Do you ship to addresses outside of the United States?
A: Currently I have shipping profiles set-up for the U.S. and Canada only. If you would like to order, but live elsewhere please contact me; I will happily work with you.
A: Currently I have shipping profiles set-up for the U.S. and Canada only. If you would like to order, but live elsewhere please contact me; I will happily work with you.
Q: What do I do if something is damaged when I receive it?
A: Please check all packages for damage upon delivery. If by chance a shipment arrives damaged please send me pictures of the box and piece: [email protected]. Please save all packaging as FedEx will pickup the damaged items. I will handle claims from my end.
A: Please check all packages for damage upon delivery. If by chance a shipment arrives damaged please send me pictures of the box and piece: [email protected]. Please save all packaging as FedEx will pickup the damaged items. I will handle claims from my end.
Q: Where are you located?
A: I have a home studio in Ypsilanti, Michigan. If you are in the area, reach out. I would be happy to have you come by for a studio visit.
A: I have a home studio in Ypsilanti, Michigan. If you are in the area, reach out. I would be happy to have you come by for a studio visit.
Q: Do you do commission artwork?
A: If you see something on my website that you like, but it isn't available in the shop, send me a message. All of my work is one of a kind, so making exact replicas is not possible. In general I don't do custom commission work.
A: If you see something on my website that you like, but it isn't available in the shop, send me a message. All of my work is one of a kind, so making exact replicas is not possible. In general I don't do custom commission work.